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Advertising has
truly become a part of all of our lives as consumers, as business owners, as
parents, as concerned citizens. We simply cannot escape from its presence no
matter how hard we try. Considering how pervasive advertising is in our
daily lives, it's no surprise that people have such extreme views about it.
Many business
owners want to steer clear of it altogether. They might dabble in marketing
or use some sales strategies, but most don't want much to do with actual
advertising. Unfortunately, this is a mistake on their part and it usually
comes as a result of not understanding the purpose of advertising.
So what is the
true reason for advertising? In simple language, you advertise so that
people will know you exist and will keep you in business. What's so evil
about that?
Absolutely
nothing! Here are a few very good reasons why you need to start advertising
today:
1. Potential
customers are constantly shopping
The truth is that
most people are always looking for ways to spend their money. They don't
always realize it, but they are. That's why banner ads, commercials, and
billboards work even though they are being viewed miles away from the
business. If you don't advertise, you're missing out on a chance to tap into
that human desire.
2. Potential
customers may forget you
While the desire
for shopping may be permanent, a consumer's memory is not. Even if they have
had a tremendous experience with your business, even if they've recommended
you to their friends and family, even if you were the only company they ever
thought of doing business with, after awhile they would forget you or forget
how to get in touch with you.
3. Potential
customers don't always make buying decisions immediately
Another tried and
true rule about consumers is that they don't always decide to buy as soon as
they see an ad. For example, if you see a commercial for a fast food
restaurant right after Thanksgiving dinner, you're not going to run right
out to the drive thru after seeing the commercial. However, the next time
you're hungry, you might remember that commercial and choose to stop in
then. So the idea of advertising is to plant an image in consumers minds so
that when they need your product, your business comes to their minds.
4. Customers
rely on name recognition to guide their consumer choices most of the time
Why do people
still buy name brand products over generics even when the price difference
is significant and the quality of the products is equitable? Because of name
recognition! Consumers respond to names that are familiar whether they are
buying a new car, a computer, a lawyer, or ketchup. If you want to succeed,
you need to be sure that your targeted audience will know your name when
they hear it and will think of your name when they need your product.
Advertising can make that happen.
On the other
hand, many business owners see advertising as a quick fix. If business gets
a little slow, a newspaper ad or a direct mail piece will fix everything in
a snap. That's not the case either. Let me give you a few reasons why.
1. Advertising
works on a six month cycle
Many times when
people think their advertising hasn't worked, it's because they haven't
waited long enough to see results. Generally, the advertising you do today
won't fully pay off for another three to six months. For that reason, if you
want to ensure a consistent stream of customers, you need to continue to
advertise all the time. Advertising only when business is slow simply won't
save your business because by the time you start seeing results, it may be
too late.
2. Your
problems are related to another step in the process
Another reason
advertising can't cure everything is that simply attracting customers is
only one step of the process. Once you lure them in, you need to have the
content or the customer service to convince potential buyers to take that
next step. If any step in the process is lacking, then no amount of
advertising is going to help.
3. You are
neglecting your current customers and their potential
Don't make the
mistake of focusing all of your efforts on finding new customers when your
best source of additional revenue is being neglected. Past customers are
more likely to become repeat customers, plus they don't require the
additional expenses of marketing and advertising.
As you can see,
the truth about advertising is that it can be a powerful force for your
success if handled correctly. Too many people see it as an evil force or as
a business miracle when the reality is somewhere in between.
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